The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Greater Covina Medical Group (GCMG) is required to send a notice ("Notice of Privacy Practices") to members of our insured Health and Long Term Care plans.
GCMG welcomes you to their website. All information that is collected on our website is done on a voluntary basis. All non-public personal information that you provide via our website will be used strictly for the purpose stated on the page where it is collected. GCMG will not sell, license, transmit or disclose this information outside of GCMG or our affiliated companies unless (1) required or permitted by law, (2) expressly authorized by you, or (3) necessary to enable GCMG contractors or agents to perform certain functions for us. With all disclosures, we will disclose information consistent with applicable law and regulations and we will require the recipient to protect the information and use it only for the intended purpose.
"Personal Information" is defined as data that is unique to an individual, for example: name, address, member id, date of birth, or telephone number. There may be occasions where we may request personal information on our website in order to provide services or respond to your questions.
Feedback and questions are always welcome on our website. We have provided e-mail boxes for that purpose. Your feedback and questions will be shared with our customer service representatives and those employees most capable of addressing your feedback and questions.
Please note e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided on our Contact Us page or Member Services at 866-654-3471.
We have made some locations on our website secure, so you can exchange non-public personal information with us. You will be provided appropriate instructions at each of these locations.
If you send questions or comments to an email address listed within this website or via a contact form located within this website, we will share your correspondence with an associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your email address for secondary purposes. All information and correspondence you share with us will be handled in the strictest confidence.
We may agree that email has become a standard communication tool used by many different parties. Unfortunately by design standard Internet email is not secure. For that reason, please do not use unsecured email to communicate information to us that you may consider to be confidential.
GCMG's website may provide links to other websites, that are not owned or maintained by GCMG, that we think might be useful or of interest to you. These other websites will open in a separate browser window. We are not responsible for the privacy practices used by other websites, the content, or accuracy of the other websites. These links to other non-GCMG websites do not constitute or imply endorsement by GCMG of these websites, any products or services described on these sites, or of any material contained in them.
Information about you and your use of this website is collected through the use of session and persistent cookies. Session cookies are small text files that are stored within your computer’s memory. These files are used to facilitate your navigation throughout this website.
Persistent cookies are small computer files that are transferred to your computer's hard drive. These stored files are used in the generation of data that is fed to a contracted third party for website usage analysis. Reports created using this information will provide GCMG with a better understanding of the use of this website.
GCMG may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies on your computer as a visitor to our website to collect anonymous information about the use of our websites. This information allows these third-party service providers to customize our content and advertising.
To gauge the effectiveness of this website, we may collect information about our website users. This information may include, among other things, your IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, clickstream data or other data elements. We may use this information to analyze trends, to administer the website, to track users' movements around the site, to assist in the development and implementation of security measures, provide a customized experience for website users and to gather demographic information about our user base as a whole.
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting the GCMG Privacy, 8510 Balboa Blvd. Suite 150, Northridge, CA 91325.
This website is not intended for use by children under the age of 18.
This Internet Privacy Statement is effective as of October 2021 and was last updated on October 18th, 2021. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights with or on behalf of any party.
If we decide to make any material change to this website's privacy practices, we will post those changes to this Internet Privacy Statement, the home page, and other places that we deem appropriate prior to the change becoming effective. GCMG wants you to be aware of what information is being collected, how the information is being used, and under what circumstances, if any, the information may be disclosed. GCMG reserves the right to modify this Internet Privacy Statement at any time, so please review it frequently.
GCMG has adopted and adheres to stringent security standards designed to protect non-public personal information at gcmg.org against accidental or unauthorized access or disclosure. Among the safeguards that GCMG has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.
GCMG may change this Statement from time to time without notice. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.
All information provided on this web is "AS IS" without warranty of any kind, either express or implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow for the exclusion of implied warranties, so the exclusion above may not apply to you. The data set forth herein is for informational purposes only, and no warranty is made that the information is error-free. Please note that once you leave this site, either by using a link we may have provided for your convenience or by specifying your own destination, GCMG accepts no responsibility for the content, products and/or service provided at these non-GCMG locations. GCMG does not control, endorse, promote, or have any affiliation with any other website unless expressly stated herein.
GCMG will not be held liable to any party for any direct, indirect, special, or other consequential damages arising from any use of this website, or any linked website, including, without limitation, any loss of profits, business interruption, loss of programs or data on your equipment, or otherwise, even if we are expressly advised of the possibility or likelihood of such damages.
Information may be changed or updated without notice. GCMG has no obligation to update information presented on this website, so information contained herein may be out of date at any given point in time. GCMG may also make improvements and/or changes in the services and/or programs described in this information at any time without notice.
This website is maintained by Greater Covina Medical Group, Inc. 8510 Balboa Blvd. Suite 150, Northridge, CA 91325. Questions concerning this website can be directed to the appropriate Greater Covina Medical Group, Inc. representative listed on the Customer Service or Compliance support section of this website.